CaseManager
CaseManager is a highly flexible and configurable Salesforce application designed to simplify case management and reduce operational noise. It enables administrators to visually prioritize cases, control field visibility, and automatically isolate duplicate cases—helping support teams work faster and smarter.
With a single-click enable/disable option, CaseManager gives teams full control without disrupting day-to-day operations.
Key Features
- Visual case prioritization using custom color coding based on case type, subtype, or key fields
- One-click UI controls to show or hide fields, sections, and related lists as needed
- Automatic duplicate case detection with quarantining in a custom object for review
- Seamless conversion of quarantined duplicates into standard cases when required
- Single-click activation/deactivation to quickly adapt to operational needs